This is a one-time charge that will appear on your statement as Nexvara Brand Registry.

At Nexvara Brand Registry, customer satisfaction is important to us. This Refund Policy outlines the circumstances under which refunds may be granted.

General Policy

Because trademark and intellectual property services often involve administrative work, research, consultations, and filing preparation, refunds are subject to the conditions outlined below.

Eligible Refund Requests

Refund requests may be considered when:

• Services have not yet started
• Duplicate payments were made
• Billing errors occurred
• Orders were placed accidentally and reported promptly

All refund requests must be submitted in writing.

Non-Refundable Services

Refunds will generally not be provided for:

• Completed trademark searches
• Completed consultations
• Filed trademark applications
• Government filing fees
• Administrative fees
• Third-party service fees
• Completed brand registry assistance
• Completed monitoring services

Once work has begun on a project, full refunds may not be available.

Government and Third-Party Fees

Government filing fees and third-party processing charges are non-refundable under all circumstances, including application rejection, refusal, or abandonment.

Trademark Approval Disclaimer

Nexvara Brand Registry does not guarantee trademark approval, registration, or acceptance by any government office.

Trademark decisions are made solely by the relevant authorities.

Therefore, refunds will not be granted based on:

• Trademark refusal
• Office actions
• Examination objections
• Delays by government agencies
• Registration denial

Partial Refunds

In certain situations, partial refunds may be issued if work has started but significant portions of the service remain incomplete.

Refund amounts will be determined based on:

• Work completed
• Administrative costs incurred
• Resources utilized
• Third-party expenses

Refund Request Process

To request a refund:

1. Contact our support team.
2. Provide your order number.
3. Explain the reason for your request.
4. Submit any supporting documentation.

Requests will be reviewed within 7–10 business days.

Refund Processing

Approved refunds will be processed using the original payment method whenever possible.

Processing times may vary depending on the payment provider and financial institution.

Chargebacks

Clients are encouraged to contact Nexvara Brand Registry before initiating a chargeback or payment dispute.

Unauthorized chargebacks may result in service suspension and additional review procedures.

Policy Updates

We reserve the right to modify this Refund Policy at any time without prior notice.

Contact Us

For refund inquiries:

Nexvara Brand Registry

Email: [email protected]

Phone: (888) 866-7196